Privacy policy

 

Privacy Policy
Last updated: 2026-04-18

Tetherway ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website at tetherway.com (the "Site").

Information We Collect
When you make a purchase or create an account, we collect:

Name and email address
Shipping and billing address
Order history and preferences
Communication preferences
How We Use Your Information
Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your enquiries
Send marketing communications (only with your consent — you can unsubscribe at any time)
Third Parties
We use Shopify to power our store and third-party logistics partners to fulfil orders. We do not sell or rent your personal data to third parties.

The table below lists every third-party processor that may receive personal data when you use this site.

Third-Party Data Processors
Processor    Purpose    Data transferred    Region    Policy
Shopify Inc.    Commerce platform — product catalogue, cart, checkout, payment processing    Cart contents, order data, email, shipping/billing addresses, payment data. Payments are processed on Shopify's servers; we never receive card numbers.    US / global CDN    shopify.com/legal/privacy
TikTok Ads
(TikTok Technology Ltd)    Advertising measurement — browser pixel and server-side Events API for ad attribution    With your consent: page views, product views, add-to-cart and checkout events, hashed email (SHA-256), hashed phone number (SHA-256), ttclid (click identifier), IP address, user-agent string    EU / global    tiktok.com/legal/privacy-policy
PostHog Inc.
(EU region)    Product analytics — understanding how visitors use the site so we can improve it    With your consent: page views, click events, device and browser information    EU (eu.i.posthog.com)    posthog.com/privacy
Sentry
(Functional Software, Inc.)    Error monitoring — recording application errors so we can fix bugs    Technical error data and stack traces only. We do not send IP addresses or user email addresses to Sentry.    US / EU    sentry.io/privacy
CJ Dropshipping    Order fulfilment and shipping rate calculation    Order shipping address, product SKU and weight    China (warehouses also in US/EU)    cjdropshipping.com/privacy-agreement
Vercel Inc.    Hosting — edge network, CDN, and serverless functions    Standard request logs (IP address, user-agent, URL)    US / global (London region — lhr1)    vercel.com/legal/privacy-policy
Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data, restrict or object to its processing, and receive it in a portable format. You also have the right to lodge a complaint with the ICO (ico.org.uk).

To exercise any of these rights, contact us at [email protected].

Cookies and Similar Technologies
We use browser storage (cookies and localStorage/sessionStorage) for the purposes listed below. Non-essential storage is only activated after you give consent.

Name    Provider    Purpose    Type    Duration
tetherway-consent-v1    Tetherway    Remembers your cookie consent choice so you are not asked again    Essential    Persistent (localStorage, until you clear site data)
shopify_cart_id    Tetherway    Remembers your shopping cart between visits so items are not lost    Essential    Persistent (localStorage, until cleared or cart expires on Shopify's servers)
ttclid    Tetherway / TikTok    Captures the click identifier from a TikTok ad so that purchases can be attributed to the correct campaign    Non-essential (advertising)    Session only (sessionStorage, cleared when the browser tab is closed)
TikTok pixel cookies
(_ttp, _ttclid, and session cookies)    TikTok    Advertising measurement and attribution set by TikTok's pixel script (only loaded with your consent)    Non-essential (advertising)    Up to 13 months — see TikTok's privacy policy for details
PostHog cookies / localStorage entries    PostHog    Product analytics — tracking page views and interactions to help us improve the site (only loaded with your consent)    Non-essential (analytics)    Up to 12 months
How to Change or Withdraw Consent
You can change or withdraw your cookie consent at any time by visiting our Cookie preferences page. Your choice is remembered in this browser. You can also clear your browser's site data to reset all preferences.

Questions or data subject requests? Contact us at [email protected].